Plan your visit!
What time should I arrive?
We recommend that ticket holders arrive at least 30-45 minutes before showtime to get through security and be seated. Please note that doors will close 5 minutes after the start of the show. No late entry will be allowed.
What do we need to bring?
Every guest must show a valid government ID to enter our club regardless of age. Please note that an expired ID is NOT a valid ID. The original ticket holder must be present to claim seats, and their ID must match the name on the tickets.
⚠️ Please Note: We do not accept FOID cards as a valid form of ID.A government-issued photo ID (driver’s license, state ID, or passport) is required for entry.
Is the club fully accessible?
The Comedy Vault is committed to making our shows as accessible as possible. Our main entrance and seating area are wheelchair accessible; however, please note that our restrooms require navigating two steps. If you require assistance or specific seating arrangements, we encourage you to contact us at comedyvaultbatavia@gmail.com before your visit. Additionally, please include any accessibility needs in the "Notes" section when purchasing your tickets so we can reserve an appropriate spot for you. Our team is happy to help ensure you have the best experience possible!
How many shows do you have each week?
We typically have our Open Mic night on Mondays and 5 comedy shows going from Thursday through Saturday nights. Our schedule is subject to change, so check our events page for accurate hours.
Are there banned items?
Yes, the following items are banned from The Comedy Vault:
- Large bags including backpacks, luggage, and briefcases.
- Outside food or drinks.
- Any and all weapons, such as: pepper spray, pocket knives, tasers, guns, etc.
- Any and all illegal drugs.
- Large electronics including: laptops, cameras, gaming devices, etc.
What time do your shows start?
Monday’s Open Mic starts at 8pm (doors open at 7:30pm).
Thursday night’s show starts at 7:30pm (doors open at 6:30pm) unless otherwise specified.
Friday and Saturday we have 2 shows each night; a 7pm (doors at 6pm) and a 9:30pm (doors at 9pm) unless otherwise specified.
There may be shows on non-regular show days! Check out our website for our current lineup!
What are your box office hours?
Our phones and physical Box Office open 1 hour before every show and end 30 minutes after the last show. If you get our voicemail, please leave us a detailed message and someone will return your call as soon as possible.
How do I get a hold of someone when the box office isn’t open?
The fastest way to get a hold of us is by emailing comedyvaultbatavia@gmail.com. You can also call us and leave a detailed voicemail which will be returned as quickly as possible.
Do you have to be 21 or older to attend a show?
Yes. Unless the show is billed as all ages or 18+, all of our regular shows are 21 or older. All patrons must show a valid government ID to enter the building. Please note that an expired ID is NOT a valid ID.
⚠️ Please Note: We do not accept FOID cards as a valid form of ID.A government-issued photo ID (driver’s license, state ID, or passport) is required for entry.
What does a typical comedy show consist of?
We usually have a Host, a Feature comic, and our Headliner. The show typically lasts about an hour and a half.
How can I purchase tickets?
The only way to purchase tickets is through our website. We will not accept any 3rd party tickets from any ticket reseller sites. We recommend that you purchase your tickets, in advance, on our website. You can purchase them at the door but a lot of our shows sell out in advance. Securing your tickets in advance is the best option. Our tickets are the same price whether you buy them online or in person.
How do I obtain our tickets?
Our tickets are virtual. There is nothing to pick up, print, or scan from your mobile device. All you need to do is come to the Box Office when you arrive, show your ID, and they will get you checked in. Have your email confirmation handy just in case there are any questions.
Do you offer gift cards?
We sure do! When you want to purchase tickets for someone, we suggest that you order a gift card instead of purchasing tickets, unless you are planning on attending the show with them. All gift card sales are final. You can purchase them to be mailed to the recipient or for pick up at the box office. Make sure to include who the card is for a personal greeting for us to include with the card!
What does it mean when a show is billed as a Special Event?
These shows are premium or have special restrictions. There are no coupons, discounts, or group rates allowed for these shows.
Do you offer a group rate for larger parties?
We have a few different options for parties of 10 or more. You can email us at comedyvaultbatavia@gmail.com for more information.
Do you have a drink minimum?
Yes. We require a 2-item minimum purchase per person. That can be a drink from our fully stocked bar or something from our food menu.
What forms of payment do you accept?
We accept all major credit and debit cards. We pre-authorize your credit card once we start your food and drink order and bring you your paid receipt once the show is done.
Can we leave the venue during the show?
There is no re-entry allowed. Once you leave, you may not come back inside the club without purchasing another ticket. A 20% gratuity will be added to any unclosed (unsigned) tab that is not properly closed out before leaving. This includes patrons who choose to leave the show early without settling their bill.
Can we vape inside the club?
No. There is no smoking or vaping allowed in the club at all.
Can we talk to the comics?
We have a zero-tolerance policy for hecklers and customers having conversations amongst themselves during the show (aka Table Talk). Most of our comics do not want people talking to them during their set. We enforce the no table talk rule because it is unfair for the people around you to have to hear your comments on a joke when they paid to hear the comic, not you. Hecklers, and anyone else who disrupts the show, will be asked to leave without the option of a refund and a 20% gratuity will be added to your bill.
I am not able to use my tickets, can I get a refund?
All sales are final unless ticket protection is purchased when you place your order. There are no refunds or exchanges allowed unless the show is canceled or rescheduled.
I can't make it to the show. Can I give my tickets to a friend or family member?
No. We do not allow transfers or 3rd party tickets. The original ticket holder must be present to gain access to our club. We encourage all patrons to add on the ticket protection when purchasing your tickets.
What is Ticket Protection?
Ticket Protection is an optional insurance that allows you to cancel your order up to 24 hours before showtime and receive a venue credit for a future event. The credit will be equal to the purchase price minus the protection fee*. By upgrading your purchase, you are choosing to protect all of your tickets. Comedy Vault Ticket Protection is a per-ticket purchase and applies individually to each ticket in your cart.
*Please Note: All cancellation requests must be sent to protection.comedyvault@gmail.com Cancellation requests received via phone, chat, or less than 24 hours before showtime will not be accepted.
Can we pick where we want to sit?
All shows are on a first come first serve basis. We seat cabaret style based on the size of the party. We will make exceptions for handicap, disabled, and/or any other situations on a case-by-case basis. We suggest you come as early as possible to get seats closer to the stage. We do not offer any standing room tickets.
Our staff will do the best we can to seat you with your entire party. If you have a party of 6 or more, please make a note on your ticket order or contact us before the show to let us know. Since it is first come first serve seating, we cannot guarantee that your entire party will be able to sit with each other especially as we get closer to the start of the show. Parties of 7 or more will be sat towards the back of the room or on the side of the stage.
Parties of 6 or more will not be sat together on the main section of the floor. Parties can be sat together, but will be put towards the back of the room. Seating is a first come first sat basis, so parties may have to be separated if the room is full. This is why we urge you to get there early. At least half of your party must be present at doors in order for you to be sat together, otherwise you will be sat separately.Can we sit with our friends who also bought tickets?Can we move tables or rearrange seating?
No, guests may not push tables together or rearrange seating. Seating is assigned to ensure the best experience for all guests. If you move your seats, you will be asked to return to your original placement. Continued refusal to comply may result in being asked to leave. We appreciate your cooperation in maintaining a smooth and enjoyable experience for everyone!
When do the doors officially close?
We close the box office and doors 5 minutes after the show starts. Anyone that arrives after that point will not be able to attend the show.
What is The Comedy Vault’s policy on conduct and removal?
We ask all guests to be respectful during their visit. Our staff works hard to provide the best experience for both our patrons and comedians. The Comedy Vault takes pride in our reputation among the comedians who perform here, and we are committed to maintaining a welcoming and enjoyable atmosphere for everyone.
Please note that we reserve the right to refuse service to anyone. Guests may be asked to leave for the following reasons:
- Heckling the comics.
- Disruptive table talk.
- Harassment of staff.
- Taking photos or videos during the show.
- Non-cooperation with venue policies.
- For the safety and enjoyment of all guests, overly intoxicated individuals may be denied entry or asked to leave with no refund.
🚨 If you are removed from the venue, a 20% gratuity will automatically be added to your tab. You will be provided with a copy of your receipt, but no signature is required.
Can we take pictures during the show?
No. There are absolutely no pictures or video recordings allowed during the shows. If you are caught filming or taking pictures, you will be asked to show us your phone, delete any footage you took, and you will be asked to leave. Some of our comics are testing out new material from unreleased specials, please respect the comedians and this rule.
Can we use our phones during the show?
No Phones During the Show. To ensure the best experience for everyone, we kindly ask that phones remain silenced and put away during the show. We understand that situations may arise—if you need to use your phone, please step into the bathrooms or the hallway leading to them. Speakers are placed throughout the club so you won’t miss any of the show while being considerate of fellow patrons. Thank you for your cooperation!
Where can we park for the show?
There is street parking on Wilson Street. We have a parking lot behind the club that is permit parking for overnight only so you can park there for the show. There are parking lots just east of our building and down River Street, as well as a parking garage. To view a map of nearby parking, click here.
Can we stay after the show and continue to drink and eat?
No. Unfortunately we are not set up as a restaurant or a bar. We have several amazing restaurants within walking distance of the club that would happily help you continue your evening fun.
Can I order food and drinks throughout the entire show?
Our bar and kitchen open as soon as the doors open. We do a last call for food around 30 minutes before the show ends so that everyone has time to enjoy what they order. The last call for drinks is 15 minutes before the show ends so that our staff has time to get you your last drink and process all the payments before the show ends.
Can we meet the comics?
That is entirely up to each comic and will be announced during the show if they plan on doing a meet and greet or are selling any merchandise.
The show says it’s sold out on your website. Can we order tickets at the door?
No. Once a show is sold out on our website, it is completely sold out. However, you can email comedyvaultbatavia@gmail.com with the show date and time that you are interested in to be added to a waitlist in the instance that someone redeems their ticket protection and a ticket becomes available.
Do you charge any additional service fees?
We charge a percentage on all ticket sales for service fees. We also charge a 3% Credit Card Processing fee on all orders during the shows. We also charge a 20% gratuity for all parties over 6 as well as anyone who walks out without signing their credit card receipt or is asked to leave because they disrupted the show.
I was charged twice for my food and drinks! Help!
We pre-authorize your credit card at the beginning of the show when your initial order is taken to ensure that the card is valid. Each bank handles it differently. Some will charge your account for a portion of your check until the final charge goes through. These charges will remain as pending and fall off once the total amount clears. If you ever have any questions about these charges, please reach out to us.
Is there a chance I will be photographed or video recorded while at the show?
Yes. By entering our premises, you grant us permission to snap your photo or capture you on video while you're here. These glamorous shots and video clips might end up on our social media, marketing materials, or even our website (fame awaits!). If you're in the Witness Protection Program or just camera shy, let our friendly staff know, and we’ll do our best to keep you out of the spotlight.
We appreciate your cooperation in making The Comedy Vault an enjoyable experience for all- if you have any additional questions, please email our box office at comedyvaultbatavia@gmail.com